{"id":244568,"date":"2021-10-31T20:09:13","date_gmt":"2021-10-31T19:09:13","guid":{"rendered":"https:\/\/quintasolana.com\/faq\/"},"modified":"2021-11-16T21:18:41","modified_gmt":"2021-11-16T20:18:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/quintasolana.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”3.22″ global_colors_info=”{}”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.12.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

FAQ<\/h1>\n

We may have an answer to your question<\/span><\/p>\n

[\/et_pb_text][et_pb_toggle title=”In which country can I have my order delivered?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.1″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

We currently deliver to continental France, Belgium, Luxembourg, Netherlands, Germany, Sweden and mainland Portugal.<\/p>\n

For any other destination, please send us an email to info@quintasolana.com<\/span><\/a>\u00a0 <\/span>or contact us via the contact form.<\/span><\/a><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”I have not received an email confirming my order. And now? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”]<\/p>\n

It is likely that we have not received confirmation of payment for the order. If you have received a payment confirmation email, please send it to us clientsupport@quintasolana.com<\/span>\u00a0<\/span><\/a> with your name, the contents of your shopping cart and the date of the order.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How can I track my order?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”] When the order is confirmed, you will receive an email with a link to track your order. Look in your spam, it may be there. <\/span><\/span><\/span>[\/et_pb_toggle][et_pb_toggle title=”How do I know if my order has been registered? If it\u2019s on its way? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”] Your order has been registered as soon as you have received an order confirmation email. A link to track the order is inserted in the mail. <\/span><\/span><\/span><\/span>[\/et_pb_toggle][et_pb_toggle title=”My order is incomplete. What to do? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”]<\/p>\n

Please send us an email to clientsupport@quintasolana.com<\/span>\u00a0<\/span><\/a> indicating your name, your order number and the missing products.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”My order is damaged. And now? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”]<\/p>\n

Please send us an email to clientsupport@quintasolana.com<\/span>\u00a0<\/span><\/span><\/a> with your name, order number and photos of your package and damaged products.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I get a refund? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”]<\/p>\n

As soon as you have exercised your right of withdrawal within the limits of withdrawal period, QUINTA SOLANA<\/span> is due to refund you for all the sums paid, excluding delivery costs, the day after the day of recovery of the goods, attesting the good reception in original state of the returned products.<\/p>\n

Unless previously agreed between you and<\/span> Quinta<\/span>\u00a0<\/span> Solana, you will be refunded<\/span>\u00a0<\/span> by the same means of payment chosen as for the purchase.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I return my order? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”]<\/p>\n

Yes. Any Product must be returned in original condition, in its original packaging. Consult the GTC of Quinta Solana (\u00a711 \u2013 Right of Withdrawal) for details.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”How to contact us?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”rgba(226,226,226,0.32)” icon_color=”#293821″ open_icon_color=”#293821″ _builder_version=”4.13.0″ _module_preset=”default” title_text_color=”#000000″ title_font=”Mulish|||on|||||” body_font=”Shippori Mincho||||||||” body_line_height=”1em” global_colors_info=”{}”]<\/p>\n

If you want to request product information, place a special order (> to 30kg, in a country outside the zone) or if you are a professional, contact us\u00a0 <\/span>at\u00a0 <\/span>info@quinta-solana.com<\/span><\/a> or fill out the contact form.<\/span><\/a><\/p>\n

\n

If you have any questions or complaints about an order you have placed, please contact us at clientsupport@quintasolana.com<\/span><\/a><\/p>\n

\n

If you would like to share a recipe or information about one of our recipes, send us your culinary suggestions or ask your questions to fooding@quintasolana.com<\/span><\/a><\/p>\n

[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

FAQ We may have an answer to your questionWe currently deliver to continental France, Belgium, Luxembourg, Netherlands, Germany, Sweden and mainland Portugal. For any other destination, please send us an email to info@quintasolana.com\u00a0 or contact us via the contact form.It is likely that we have not received confirmation of payment for the order. 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